Privacy Policy

Parallax is an AI-first customer operations platform operated by Panchal LLC. This Privacy Policy applies to information collected through the Parallax marketing site, related communications, and the Parallax product.

Information We Collect

We may collect the following categories of information:

• Information you provide directly, such as your name, email address, company name, job title, billing details, and any information you share when contacting us or requesting access.
• Usage and device information, such as IP address, browser type, device information, referring pages, and activity on our website or within the product.
• Support and communication data, including messages, feedback, and records of conversations with our team.
• Product and workflow data, including ticket content, user actions, settings, and operational data processed through the platform.

How We Use Information

We use information to operate, improve, and secure Parallax, including to:

• Provide access to the website and product
• Set up accounts, process billing, and manage customer relationships
• Respond to questions, support requests, and sales inquiries
• Improve features, performance, reliability, and product quality
• Monitor usage, prevent abuse, and protect the security of our systems
• Communicate updates, service information, and relevant product notices
• Comply with legal obligations and enforce our terms and policies

AI Features and Customer Data

Parallax includes AI-powered features such as drafting, summarization, classification, routing, and automation. To provide those features, we may process customer operations data submitted to the platform, including ticket content, metadata, and workflow context.

We use that data to deliver the requested functionality, improve system performance, maintain reliability, and support product development. We do not sell personal information.

Cookies and Similar Technologies

We may use cookies and similar technologies to remember preferences, understand site usage, analyze performance, and improve the user experience. You can control cookies through your browser settings, although disabling them may affect how parts of the website function.

How We Share Information

We may share information with:

• Service providers that help us host, operate, secure, support, analyze, or improve Parallax
• Payment processors and infrastructure providers involved in delivering the product
• Professional advisers, auditors, or legal authorities where necessary
• Successors in connection with a merger, acquisition, financing, or sale of assets

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of Panchal LLC, our customers, or others.

Data Retention

We retain information for as long as needed to provide the service, maintain business and legal records, resolve disputes, enforce agreements, and improve the platform. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No system can be completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you are located, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing activities or request data portability where applicable.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before completing your request.

Children's Privacy

Parallax is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.

Contact Us

If you have questions about this Privacy Policy or about how we handle information, you can contact us at sales@panchalconsulting.com.

Panchal LLC
Parallax